If you are not happy with your order, Chi Chi must be notified immediately upon receipt and the items to be posted back to us within 7 days of date received.
Please note, we do not offer free returns and any returns will be at your own expense.
Should you wish to return your item, the following conditions must be adhered to:
- Items must be returned within 7 days from the day you receive the parcel
- Items must be unworn as new with all original Chi Chi tags attached
- Swimwear without the hygiene seal intact cannot be returned
- Jewellery sets containing pierced earrings cannot be returned
- Shoes must be tried on indoors and must not show any signs of wear
- If an item has been washed or altered in any way, this cannot be returned
If an item you have received was delivered incorrect or faulty, please contact us with images of the item received. Contact must be made within 7 days of delivery. Any damaged/faulty dresses must be returned to us within 28 days of date purchased.
We do not offer refunds on any returns. For any damaged items, we can offer exchanges/or credit to use on your next order. Any unauthorised returns or damages that remain unclaimed, will be disposed of or resold after 28 days from the date the items were returned.
Please note that it is important that you mark any returns for the attention of Chi Chi Wholesale. All returns must be authorised before shipping. Any returns made without authorisation will be refused & in the event that the goods are accepted back in error, the buyer will be notified to arrange pick up for unauthorised returns at their expense.
If you would like to return any item, please send to the following address below:
Chi Chi Wholesale
Redburn Industrial Estate
16-18 Woodall Road
Tel: 03333 055101